Need help?
The Bigoora team answers passengers, drivers and businesses for any question about a booking, a trip, a parcel, an account or a payment.
We answer every day, usually within 24 hours. Safety-related requests are handled first.
The most reliable channel for a detailed request, or one that needs an attachment.
[email protected]From the app
Open your profile, then the help section: support gets direct access to the trip or parcel concerned.
What to tell us
This information saves a round trip and speeds up handling considerably.
- The phone number linked to your account, in international format.
- The service concerned: intercity trip, carpooling, parcel or account.
- The date and time of the trip or shipment, plus the departure and destination cities.
- A description of the problem, with a screenshot if you have one.
Useful pages
Frequently asked questions
How do I book?
Choose a service, review the available trip (or option), then tap continue. The full booking is completed in the app.
Why continue in the app?
Continuing in the app helps you finalize faster and more smoothly: confirmations, tracking, history, and the core features are available there.
How do I become a driver?
Go to the driver space, submit your details, and complete verification. Once approved, you can publish trips and manage bookings.
Which languages are available?
The site is available in 10 languages: French, English, Russian, Uzbek, German, Kazakh, Turkish, Chinese, Tajik and Kyrgyz. You can switch language from the top menu.
Is the platform secure?
Security is a priority: safe external links, encrypted connections, and standard web best practices for the marketing site. We keep monitoring and improving over time.